Executive Searches
Vice President, Member Experience, Retention & Corporate Communications
Leading Health Insurance Company
We are no longer accepting applications for this role.
Position Summary
The Vice President will be accountable for leading the company’s member experience, retention programs, and corporate communications. This includes a deep analytics-driven demographic and behavioral understanding of the organization’s processes, members, and their needs associated with the healthcare system. This position assumes responsibility for the short-term goal of member retention and the long-term goal of member persistency, acknowledging that various controllable and uncontrollable factors influence these metrics. The successful incumbent will partner closely with many peers, including executives, to collaborate on how the organization’s processes across the enterprise support and meet member needs, communicate to the membership through direct (member communications) and indirect (PR, CSR) media processes and channels with the main goal of maximizing member persistency.
Successful Placement
Slayton Search Partners placed a candidate with 15+ years of health plan insurance experience in closely aligned member retention, service, experience and/or research functions. They brought a deep understanding of analytics and data comprehension, together with the sound judgment and instinct to interpret data and feedback in a way that leads to strategic and beneficial outcomes, and significant management skills and leadership experience in senior roles within the health insurance industry.
