Executive Searches
Head of National Business Service Operations
$47 Billion Health Care Insurance Client
We are no longer accepting applications for this role.
Position Summary
The Head of National Business Service Operations is accountable for end-to-end service excellence for the National Accounts business segment. The successful candidate will be responsible for member, plan sponsor, and provider service excellence through delivery of consistent, high-quality, and low-cost solutions.
Successful Placement
Our placement is a service operations executive with nearly two decades of experience leading large-scale, multi-site member and provider service organizations within the health insurance industry. Most recently, they oversaw a $300 million P&L encompassing member services, claims, enrollment, billing and account installation for a large regional health insurer, leading a total headcount of over 1,200 employees across multiple locations. Earlier in their career, they created and scaled an award-winning member service delivery model that transformed member satisfaction scores and earned national recognition for service quality, building a career-long track record of driving operational excellence through metrics-driven management and a strong, people-focused leadership style.
